If you are not completely satisfied with your purchase, simply return the goods to our warehouse within 7 days of receiving it. Refund policy is available for creation perfume and concentraded oil only. [To be confirmed by the client]
We learn't from years of experience most of the order returns due to wrong size selection from the customers. To avoid that common mistake we always help our customers to choose the correct size for them.
The cost and safety of the goods are your responsibility until they reach us. Therefore, we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery.
Please quote your order reference number in all correspondence and ensure you include the original invoice with your parcel.
Refund Options
Buyers will be reimbursed in the same method of payment used to pay for the item.
For the refunds we have following options:
- Money Back (Same method used to pay, whether Paypal or Debit/Credit Card payment)
Incorrect Goods/Faulty Product Received
[To be confirmed by the client] We will then advice on how to proceed with the return.
Order Cancellation
[To be confirmed by the client]
Please note that if you have decided to cancel your order and your order has already been processed and dispatched to you, it will be necessary for you to return the goods so we can process your refund, the whole amount of the order will be refunded to you excluding shipping charges.
Return Address
[To be confirmed by the client]
Exclusion to the Policy
Discounted items and Items on SALE are Non-Returnable and Non-Refundable.
During a promotional period, cost of shipping may not be refunded unless a faulty item is sent out.
Mind change or wrong size selection refunds will be issued after deducting actual shipping costs.
In case of refund request due to mind change or wrong size selection, cost of shipping will NOT be refunded
